End User License Agreement
BlueSkyVUE™ · Last updated: September 15, 2026
Please read this End User License Agreement (“Agreement”) before installing or using BlueSkyVUE. It governs your use of the BlueSkyVUE applications, hosted platform, related tools, updates, and documentation (the “Software”). “We,” “us,” and “BlueSkyVUE” mean the provider of the Software identified in your applicable customer agreement or order. “You” means the individual user and, where you have authority to act for it, the organization you represent.
1. Acceptance and other agreements
By affirmatively accepting this Agreement when presented to you, you agree to its terms. If you do not agree, do not install or use the Software. You must be at least 18 years old and have authority to use the Software for the applicable account or assignment. If your organization has a signed agreement with us, that agreement controls to the extent of a conflict. Fees, subscription periods, service levels, and support commitments are governed by the applicable order or customer agreement.
2. License grant
Subject to this Agreement and your account permissions, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license during your authorized access period to install and use the Software on devices you own or control, and to access its hosted features, for authorized inspection, loss control, underwriting data collection, and related business activities. Invited property contacts may use assigned self-service workflows solely to complete the requested submission. The Software is licensed, not sold.
3. Accounts and authorized use
Keep account information accurate, protect your credentials and assignment links, and promptly report suspected unauthorized access through our Contact Us page. Do not share credentials or access another person’s records without authorization. You are responsible for activity you authorize through your account and for obtaining the devices, connectivity, and permissions needed to use the Software.
4. Restrictions
You may not resell, rent, sublicense, or distribute the Software; copy or modify it except as expressly permitted; remove proprietary notices; bypass access controls or usage limits; interfere with the service; introduce malicious code; or access, collect, or disclose data without authorization. You may not reverse engineer, decompile, or disassemble the Software except to the extent applicable law permits despite this restriction. Separately licensed third-party or open-source components remain subject to their own license terms.
5. Your data and submissions
You and the applicable data owners retain their rights in submitted photographs, measurements, sketches, reports, and other content. You grant us permission to host, process, reproduce, and transmit that content only as needed to provide, secure, support, and maintain the Software and fulfill authorized workflows, subject to the applicable customer agreement and Privacy Policy. This permission does not transfer ownership of your content to us.
Submit only information you are authorized to collect and share. Obtain necessary property access permissions and consents, respect privacy, and avoid submitting unrelated sensitive information. You are responsible for the accuracy and lawful collection of your submissions. Review the Privacy Policy for information about personal data handling.
6. Inspection safety and professional judgment
Use the Software only when it is safe and lawful to do so. Do not enter restricted areas, climb onto unsafe structures, or use a device while driving to complete an assignment. Measurements, imagery, sketches, reports, and other outputs may contain errors or omissions and require appropriate verification. The Software does not guarantee property condition, replacement cost, insurability, regulatory compliance, or any underwriting result. Users remain responsible for their professional judgments and decisions.
7. Ownership
The Software, its code, design, documentation, and associated intellectual property belong to us or our licensors. Except for the limited license expressly granted above and your rights in your own content, this Agreement grants no ownership interest or rights in our trademarks or other intellectual property.
8. Updates and third-party services
We may provide updates and changes to the Software. Certain updates may be required for security or continued compatibility. Availability of features, integrations, imagery, and other third-party services may depend on separate terms and providers. Any commitments concerning maintenance, support, availability, or material service changes are governed by your applicable customer agreement. Your mobile or internet provider may charge for connectivity.
9. Suspension and termination
Your license ends when your authorized access or applicable subscription ends. We may suspend or terminate access for a material breach of this Agreement, unlawful use, or a threat to the security of the Software or its users, subject to any notice and cure rights in your customer agreement. You may stop using the Software at any time. Upon termination, stop using and uninstall licensed copies. Data export, retention, and deletion are governed by the applicable customer agreement, Privacy Policy, and law. Provisions intended to survive, including ownership and liability provisions, remain effective.
10. Warranties and disclaimers
Except for express warranties in a signed customer agreement, the Software is provided “as is” and “as available.” To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Software will operate without interruption or error, or that all outputs will be complete or accurate. Nothing in this Agreement excludes a warranty or consumer right that cannot lawfully be excluded.
11. Limitation of liability
Any liability terms in your signed customer agreement control. Otherwise, to the maximum extent permitted by law, we and our suppliers will not be liable for indirect, incidental, special, or consequential damages, or loss of profits, data, or business opportunities arising from use of the Software. Our total liability under this Agreement will not exceed the amount you paid us for the Software, or US $100 if you paid nothing. These limitations do not apply to fraud, willful misconduct, or liability that applicable law does not permit us to limit or exclude.
12. Applicable law and disputes
Unless a signed customer agreement provides otherwise, Ohio law, excluding its conflict-of-laws rules, governs this Agreement, subject to mandatory protections under applicable law. Please contact us first to seek an informal resolution of any concern. Nothing in this Agreement restricts rights or remedies that cannot be waived under applicable law.
13. Changes and general terms
We may revise this Agreement and will identify the updated date on this page. For material changes, we will provide notice before the changes take effect and obtain additional acceptance where required by law or the applicable agreement. Changes will not retroactively alter accrued rights. If a provision is unenforceable, the remaining provisions continue to apply. A failure to enforce a provision is not a waiver. This Agreement and any applicable customer agreement state the terms of your software license.
14. Contact and related policies
For questions about this Agreement, use our Contact Us page.